FAQ | i-8 Please feel free to contact us for any further queries.

What payment methods do you accept?

We are currently doing COD (Cash on delivery)

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

How long does shipping take?

Shipping times vary depending on your location. Typically, domestic orders take 7-10 business days, as we only do made-to-order.

Do you ship internationally?

Sorry currently We don't.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately with your order number and photos of the damaged or defective product. We will arrange for a replacement or refund as quickly as possible.

How can I contact customer service?

You can contact our customer service team via email at info@i-8.shop or by phone at 0334-8889618. Our customer service hours are Monday to Friday, 9 AM to 5 PM.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will update the address for you.